Shipping & Returns
Shipping information
Fast and reliable delivery
All orders are processed and shipped on working days within 24 hours of receipt of payment. The estimated delivery time within Germany is approximately 2–4 business days . Our shipping partners ensure that your order arrives safely and on time.
Free shipping for orders over 100 €
For orders with a net value of €100 or more, we offer free shipping within Germany . For orders below this amount, we charge a flat shipping fee of €6.90 .
Shipping partners and shipment tracking
We ship with DHL or DPD . Once your order has been shipped, you will receive a tracking number that allows you to track the status of your delivery at any time.
Delivery to practices and clinics
We deliver to both private and business addresses. If you would like your order delivered to a doctor's office or clinic, please provide the relevant name and exact address during the ordering process.
Returns and right of return
Return within 14 days
If you are not satisfied with a product, you can return it to us within 14 days of receipt . Please note that the product must be returned unopened, unused, and in its original packaging .
Return address and process
Before returning an item, please contact our customer service. We will provide you with all the necessary information and a return label. Return shipping costs are the customer's responsibility, unless the error was ours (e.g., incorrect or defective item).
Refund and processing time
After receiving and inspecting the returned goods, the purchase amount will be refunded within 7 business days using the original payment method. You will receive a confirmation email once the refund has been processed.
Questions about shipping or returns
If you have any questions about shipping or returns, our customer service is available at any time. Please contact us using the contact form or by email at info@ls-medical.de . We'll be happy to help.